I have the same problem with BDP-S185/S186. All network settings are OK (I surf correctly internet with my notebook and all is going OK) but if I try to access to the net with my BDP-S185/186 the system return the error INTERNET ACCESS FAILED.
I check all the settings on the router (firewall, port, DHCP service etc) and everything is correct.
How can I solve this problem? Do you have any idea?
Thanks in advance for your kind help on this matter!
I have the same problem with a BDP-370 through a wired connection. I have downloaded an update disc which it carried out with no problem but still no joy. I have tried 4 different ethernet cables and still no joy.
Strange as they are just plug and play. Is it getting an IP address in the network settings part of the setup menu? Maybe test it at a friends house on a different Internet connection to see if it connects there?