Cannot connect the camera to the mobile device with Bluetooth pairing.

If you want to connect your smartphone or tablet to a camera via Wi-Fi (Wi-Fi Direct connection) using the camera as an access point, make sure the camera is not connected to any other mobile devices or computers.

If a mobile device is connected to the camera, disconnect the Wi-Fi connection to the camera from the connected mobile device

If you are unable to connect with Bluetooth pairing, please try another connection method.

Please check Help Guide for connection methods and procedures.

Restart the mobile device (switch off the device and switch it on again).

On the camera, set [Airplane Mode] to [Off].

MENU → (Network) → [Network Option] → [Airplane Mode]

Switch off Airplane Mode on the mobile device.

If you have a VPN app, or a security app that uses a VPN, installed on your mobile device, switch off the VPN.

Reset the camera SSID.

MENU → (Network) → [Wi-Fi] → [SSID/PW Reset] → [OK]

Delete Bluetooth pairing information from the camera, the app, and the mobile device (OS) respectively.

• App: Go to Help Guide and delete the camera pairing information.
• Camera: On the camera, select (Network) → [Bluetooth] → [Manage Paired Device] . If your mobile device is listed under connected devices, select it and delete it.
• Mobile Device (OS): Open Bluetooth in your mobile device's settings, and if your camera is listed under connected devices, tap to remove it. Then switch Bluetooth OFF, and then switch it ON again.

Uninstall Monitor & Control, and then reinstall it.

Reset your mobile device's Network Settings.

• The menu structure and terms may vary depending on your mobile device.

Please contact support for further information.